Rental Terms and Conditions

The rental agreement is concluded online through the website isytravel.com.
Vehicle availability is subject to real-time verification of the rental fleet.

Minimum Booking Notice: Reservations must be made at least 48 hours before the scheduled pick-up time (minimum booking notice: 3 days before pick-up). The booking system does not accept reservations made with less than the required advance notice.

The vehicle provided for rental (hereinafter referred to as the “Vehicle”) complies with the manufacturer’s type-approval specifications and is roadworthy.

The User is strictly prohibited from making any structural or technical modifications to the Vehicle, including, in particular, modifications to the following components:

• Saddle (including forward or backward adjustment beyond the permitted limits)
• Handlebars
• Mounting brackets and fittings
• Crank arms
• Rims
• Wheels

Any authorised modifications must be reversed by the User, at the User’s own expense, before returning the Vehicle. If the User fails to do so, the Rental Provider shall charge restoration costs of €60.00 per hour, plus VAT, in addition to the cost of any necessary replacement parts.

• One rental day (“1 day”) corresponds to 8 operating hours within the same calendar day.
• Pick-up is permitted from 09:00, and the Vehicle must be returned no later than 18:00 on the same day (the branch’s closing time), regardless of the actual pick-up time.
• Late returns and extensions: Any return after 18:00 will incur an additional day’s rental charge, unless otherwise agreed in writing in advance.
• For overnight rentals (pick-up at or after 18:00), the Vehicle must be returned by 09:30 the following day or by the branch’s opening time, whichever applies.
• Late Return Penalties: 
  •    Up to 1 hour late: €20.00
  •    Up to 2 hours late: €30.00
  •    Up to 3 hours late: €40.00
  •    More than 3 hours late: the full daily rental rate will be charged.

To confirm the reservation, the user must pay the total rental price according to the accepted payment methods (credit card, debit card, SEPA transfer, PayPal, ScalaPay). The indicated price is unitary and refers to a single vehicle.

• Cancellations received at least 3 days before the rental start date: a refund of 50% of the amount paid will be issued.
• Cancellations received within the 3 days preceding the rental start date or failure to show up (no-show): no refund will be issued.

Technical Assistance:

The Rental Provider guarantees that the Vehicle is in proper working order and free from defects.
Telephone assistance and on-site support are included exclusively for breakdowns or structural damage not caused by improper use of the Vehicle. If a recovery or assistance intervention reveals damage resulting from improper use or non-structural damage, the following charges will apply to the User:

• Within Abruzzo: a fixed fee of €100.00, plus travel expenses and the cost of repairing the damage.
• Outside Abruzzo: charges will be determined on the basis of a specific quotation.

Insurance Coverage and Optional Comprehensive Damage Insurance:

• The standard rental does not include third-party liability insurance (TPL), theft, fire or damage coverage for the Vehicle.
• When booking online, the User may purchase optional coverage for damage sustained during use, subject to an excess of €200.00. This coverage must be purchased at the time of booking and cannot be added after the booking has been completed.
• Non-negotiable exclusions: Theft, fire and damage caused to third parties (third-party liability) are never covered by the insurance policy and remain entirely the User’s responsibility.

Inspection, Check-in and Damage Charges:

• The User must inspect the condition of the Vehicle at pick-up and sign the check-in report. If the Vehicle is handed over to a third party or delivered to accommodation premises, the User must provide specific written authorisation for that person to sign the report on their behalf.
• Upon return of the Vehicle (or within 14 days in the case of deliveries to accommodation premises or damage requiring an inspection at the Rental Provider’s premises), the Rental Provider will inspect the Vehicle.
• If any damage is identified, the Rental Provider will notify the User of the amount due. The User shall have 3 days to make payment. If payment is not received within this period, the Rental Provider is authorised to charge the amount due to the credit card provided as security, up to a maximum of €200.00 if the optional damage coverage has been purchased.

The rental includes:

• REPAIR KIT (inner tube, tyre levers, CO2 cartridge) 
• 1 bottle cage 
• 2 flat pedals

Any additional consumables or supplementary equipment may be purchased separately at the Rental Provider’s premises.

At the time of pick-up, the User must present a valid form of identification and a credit card (prepaid cards are not accepted) to secure a pre-authorisation hold as a security deposit:

• Aluminium Bikes: €300.00 per Vehicle.
• Carbon Bikes / E-Bikes: €500.00 per Vehicle.

The pre-authorisation hold will be released upon return of the Vehicle, subject to an inspection confirming that there is no damage or missing equipment.

In the event of theft or total loss, the User must provide an official police report issued by the competent authorities. The full amount held as a security deposit will be retained, and the User shall be liable for any additional amount required to cover the full value of the Vehicle.

What is the security deposit for? The security deposit is intended to cover costs arising from damage to or theft of any component or accessory of the rented Vehicle, without prejudice to the right to claim compensation for any additional losses. In the case of bicycle rentals, the following charges will apply:

• Aluminium bicycle (partial damage): €150.00 to €300.00
• Carbon bicycle / E-Bike / Gravel bike (partial damage): €300.00 to €500.00
• E-Bike battery: €300.00 to €600.00
• Saddle: €45.00 | Grips: €20.00 | Standard/SPD pedals: €30.00 / €60.00
• Tool kit: €15.00 | Lock: €15.00 | Bottle cage: €15.00 | Mini pump: €10.00
• Pannier/front bags: €50.00 each | Helmet: €45.00
• Unrepaired puncture: €15.00

In the event of theft or total destruction of the Vehicle, the User must immediately file a report with the competent authorities and provide the Rental Provider with a copy. The User shall be liable to compensate the Rental Provider for the full market value of the Vehicle, less any amounts retained from the security deposit.

• Highway Code and Traffic Regulations: The User must comply with all applicable road traffic laws and regulations. Helmets are mandatory for children under the age of 14.
• Duty of Care: The User shall be responsible for the care and safekeeping of the Vehicle and shall be liable for any damage caused to themselves, the Vehicle or third parties.
• Delivery and Return Logistics: Unless otherwise agreed in writing, the Vehicle must be collected and returned to the Rental Provider’s premises. Delivery and collection services at hotels or other locations are subject to additional charges, to be specified in a quotation.
• Emergencies and Accidents: In the event of an accident or theft, the User must promptly contact the Rental Provider using one of the following telephone numbers: +39 340 5064506 / +39 351 7586262 / +39 335 5941950.
   
• BICYCLES ARE PROVIDED CLEAN, WASHED AND LUBRICATED. IF A BICYCLE IS RETURNED WITHOUT HAVING BEEN CLEANED AND RE-LUBRICATED, A €15.00 CLEANING AND RE-LUBRICATION FEE WILL BE CHARGED.

This Contract is governed by Italian Law. In case of disputes regarding its interpretation or execution, the competent court will be that of Chieti. For matters not covered by this contract, the provisions of the Civil Code regarding the rental of movable goods will apply. For Privacy, please refer to the Regulation (EU) 2016/679 (on the relevant page of this site). This page describes the methods of processing personal data of users who visit the website www.isytravel.com