What types of experiences do you offer?

We offer a wide range of experiences, including trekking, bicycle trips, excursions at sea and in the mountains, canoeing, snorkeling, hot air balloon rides, photography trips, relaxation and wellness, snow adventures, and culinary journeys.

Are the experiences suitable for families and children?

Yes, many of our experiences are designed to be family-friendly. Check the specific information for each activity for details on age and difficulty.

How can I book a trip?

You can book directly on our website by selecting the desired experience and following the booking instructions.

What sustainability measures do you adopt?

We promote eco-friendly practices, collaborate with local suppliers, and encourage responsible behavior to reduce environmental impact.

What should I bring with me?

We recommend bringing appropriate clothing for the chosen activity, comfortable shoes, sunscreen, a water bottle, and any specific equipment mentioned in the event information.

Can I customize my trip?

Yes, we offer customizable packages to meet your needs. Contact us to discuss your preferences.

Are there options for corporate groups?

Absolutely! We offer experiences specifically designed for companies and team building. Contact us for more details and to create a tailored package.

Do you offer bicycle rental services?

Yes, we provide bicycle rental for our biking activities. You can book them directly on the site.

What happens in case of bad weather?

In the event of adverse weather conditions, we reserve the right to modify or cancel the activity to ensure the safety of participants. We will inform you promptly and offer an alternative or a refund.

How are emergencies handled during activities?

Our guides are trained to manage emergency situations and have experience in safety during outdoor activities.

Do the activities include meals and accommodation?

Some packages include meals and accommodation, while others may require separate bookings. Check the description of each experience for details.

Are there discounts for groups or families?

We offer discounts for group bookings and family packages. Contact us for more information.

What should I do if I have special dietary requirements?

Please inform us in advance about any dietary needs, and we will do our best to accommodate them.

What is your cancellation policy?

Our cancellation policy varies depending on the experience; we invite you to check the specific terms on the website.

Are the tours guided or self-guided?

Scheduled departure tours are all guided and include meals. Custom tours, depending on availability, are self-guided and do not typically include meals, except in some cases. Check the specific description.

Once booked, what should I do?

You will receive confirmation via e-mail (check your spam folder). If you booked with a 30% deposit, remember that one month before departure you must pay the balance. Between 15 and 10 days before departure, you will receive a travel document detailing every detail, including the guide's contact information and meeting point. Now, think about having fun!

How can I contact you for further questions?

You can contact us through our contact form on the website or via e-mail at info@isytravel.com for any questions or requests.